Product Descriptions

We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate, complete, reliable, current, or error-free. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit or debit card account in the amount of the charge. We apologize for any inconvenience this may cause you.

Product Pricing

• Prices will vary based on the country selected, with most countries displaying prices in their local currency.
• Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.
• Mott & Bow's domestic and international checkouts ensure "guaranteed landed cost," meaning the price you see at checkout is the final price of all goods and services. No additional fees will be due upon delivery unless that method is presented and selected. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying their inclusion, and they will not appear as a line item.
• For countries that require duties and taxes to be paid upon delivery (DDU), that will be made clear at checkout, and the customer will be responsible for paying those fees through the carrier's tracking information prior to or upon delivery.

Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Mott & Bow reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of Products on the Website are subject to change without notice.

Cancellation Policy

We can't modify, change, or intercept a package to alter a delivery once an order has been placed. Nevertheless, if you see a mistake in your order, email us at help@mottandbow.com as soon as possible, and we will try our very best to accommodate your request.

Damages/Defective Product

If a Product arrives damaged, you must notify us within thirty (30) days of the delivery date for USA orders, and within forty-five (45) days for international orders. We may ask you to provide additional information about the damaged Product, including but not limited to, a photo of the damaged Product.

Shipping Policy:

Risk of Loss; Title to Products

Risk of loss and title to Products purchased from M&B passes to you upon delivery of such Products (by Mott & Bow or our manufacturer) to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

Payment

When you purchase Products through the Website, you shall pay all applicable fees in connection with your purchase. We use various third party payment processors (each, a “Third Party Payment Processor”) to process your payment. More details on our current Third Party Payment Processors are available to you on the applicable payment screen when you make the purchase. You warrant and represent that you are the valid owner or an authorized user of the credit card or payment account that you provide to such Third Party Payment Processor, and that all information you provide is accurate. If payment is not received from your credit card issuer or any other payment facility, you hereby agree to pay all amounts due upon demand. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. All transactions on the Website will take place in U.S. dollars.

We reserve the right to change any of the fees that we charge including any Product pricing, or to institute new or additional fees, at any time upon notice to you.

Returns and Exchanges

We will handle all returns and exchanges in accordance with our Returns and Exchanges policy, available at https://www.mottandbow.com/pages/returns.