Return and exchange policies

USA Return Policy

You have 30 days from the date of delivery to return your item. Unfortunately, we cannot accept returns after this period. Proof of purchase is required to complete your return, and it is simply your order number with your zip code or email. Returns are refunded via store credit in the form of a Mott & Bow gift card, which you will receive by email once your return is processed. Please note that Mott & Bow gift cards have no expiration date. Additionally, please keep in mind that we do not accept returns for items purchased on final sale, and that we cannot refund shipping costs.

Return Procedure:

Refunds are processed immediately if dropped off at a Happy Returns location; you should receive your Mott & Bow gift card in your inbox a maximum of five business days after drop off. For mail-in returns using prepaid labels, you can expect your refund to be processed within 15 business days, starting from the day we receive the package back at our facility.

There is a $9 USD processing fee per return (not per item) for mail-in returns, and a $5 USD processing fee per return (not per item) when done through a Happy Returns location.

USA exchange Policy

Please note you may exchange your product only once, and that we cannot accept exchanges for items purchased on final sale. If you'd like to exchange your product for a different size, you may do so via our Exchange option.
If you'd like to exchange your product for a different fit, style or product, you may do so via our Return Shopping option.

For exchanges:


• You may drop off your product at a Happy Returns location and your exchange will be processed immediately. You will receive an email with your tracking information.
• You may also mail-in your product. In that case, please follow the instructions to return with a pre-paid label. We will process and send out your new order within five business days from the date it was requested, and you will receive an email with your tracking information.